FRAM Tours & Taxi Services St. Lucia
Cancellation & Refund Policy
Last updated: May 2026 · Applies to all tours and airport transfer bookings
FULL REFUND
48+ hrs
before tour date
50% REFUND
24-48 hrs
before tour date
NO REFUND
Under 24 hrs
before tour date
PROCESSING TIME
5-7 days
for approved refunds
Cancellations made 48 hours or more before the tour
You are entitled to a full refund of the amount paid. To cancel, please contact us by email or phone with your booking reference number. Refunds are returned to the original payment method within 5–7 business days.
Cancellations made 24–48 hours before the tour
A 50% refund will be issued. The remaining 50% covers costs already incurred, including driver scheduling, vehicle preparation, and guide coordination. Alternatively, you may request to reschedule your booking at no extra charge, subject to availability.
Cancellations made less than 24 hours before the tour
No refund will be issued for cancellations within 24 hours of the scheduled start time, or in the case of a no-show. This policy applies to all tours and private airport transfers.
Airport transfers — flight delays and cancellations
We monitor flight arrivals in real time. If your flight is delayed, your driver will wait at no additional charge for up to 60 minutes beyond the scheduled arrival time. If your flight is cancelled by the airline, please notify us as soon as possible and we will reschedule your booking, subject to availability.
Cancellations due to weather or circumstances beyond our control
If FRAM Tours & Taxi Services cancels a tour due to severe weather, a government-issued advisory, or any other circumstance beyond our control, you will receive a full refund or the option to reschedule at no additional cost. Your safety is our priority.
Rescheduling
We understand that travel plans change. You may reschedule your booking once at no charge if you notify us at least 24 hours before the original start time, subject to availability. Rescheduling requests with less than 24 hours' notice will be treated as a cancellation under the policy above.
How to request a refund
To cancel a booking or request a refund, please contact us using any of the methods below and include your booking reference number and the reason for cancellation:
📧 Email: framtours1@gmail.com
📞 Phone / WhatsApp:+1 (758) 723-9095
🌐 Website:www.framstluciatours.com
By completing a booking with FRAM Tours & Taxi Services, you acknowledge that you have read and agree to this cancellation and refund policy. This policy is subject to change without notice. FRAM Tours & Taxi Services is a registered business in Saint Lucia, West Indies.